Ultimate iOS 11 Message/iMessage Problems and Troubleshooting

Are you having problems with your iOS 11? Is your iOS 11 messages not working? If the answer is yes! Then keep reading the information given in this article.


The latest update to iOS11 has resulted in a lot of headaches to its users since everyone expected it to start as a good improvement and unfortunately, it has somehow been the opposite. After a long wait for the download to complete, some problems have been identified after installing it and users have registered complaints such as iOS 11 iMessages not working. Thus today in this article we will explain the reasons for such errors and help you in understanding how to solve them. We are sure you will find the solution for iOS 11 message problems here.

Part 1: iMessage effects not working

The new iOS11 version of Apple contains two new effects which is the Eco effect, that simulates the eco of a message covering the screen with floating copies of your message. Then there is the Spotlight effect which illuminates the message with a spotlight, darkening the screen slightly. However, the iOS 11 message problems can arise when using the Apple new effects so we are to help you by providing you with following solutions:

Solution 1: Turn Off Reduce Motion on your iOS device

When the iMessage effects are not working properly you can disable Reduce Motion following the next instructions:

Tap Settings > General > Accessibility > Reduce Motion > Disable Reduce Motion.

If your iOS 11 iMessage is not working you should try this option.

disable reduce modtion

Solution 2: Check Auto-Play Message Effects in the new iOS version

The new iOS 11 version came with the Auto-Play Message Effects option and if it is off, maybe you can notice some problems when need to use the effects.

To turn on this effect simply go to Settings > General > Accessibility > Reduce Motion > Turn On Auto-Play Message Effects

Solution 3: Restart/Reboot your iOS device

If your iOS 11 iMessage is not working you can try this option also to be able to use the new iMessage effects, for this it is necessary that you restart your iOS device by holding down the wake/sleep button > Drag slide the power off > open your device again after few seconds.

To reboot your mobile is necessary to hold down the Home button and the wake/sleep button until Apple logo appears.

restart iphone

Part 2: iMessage waiting for activation

If you have restored your device, then you may probably face for some reason the annoying "iMessage activation wrong "error. This message appears on some Apple terminals that cannot successfully synchronize the phone number with iMessage servers.

Activate iMessage should not take more than 24 hours. In case you have been waiting for more than this time and also you have checked that is not an Internet connection problem but still, continue with iOS 11 message problems then let's read the following options to know how to fix it.

Solution 1: Restart iMessage

Go to Settings> Messages (now disable the iMessage) > Reboot the terminal > Activate iMessage again.

restart imessage

Solution 2: Reset Settings

It could be that due to some configuration error, the iMessage is blocked but you can reset the network settings again by Go to Settings > General > Reset > Reset Network Settings.

Also, you can try, Settings > General > Reset > Reset All Settings.

reset all settings

Solution 3: Apple Technical Support

If none of the options listed above work for you, the best option is to call Apple Technical Support. It could be that for some reason, Apple has blocked your Apple ID for suspicious activity, or simply there is some software problem due to which you are facing the "iMessage activation incorrect" error.

Part 3: Message/iMessage not delivered

imessage not delivered

Another iOS 11 message problem is when an iMessage is not delivered to the respective person.

For that first of all we need to check certain things such as:

a. Check that the person to whom you need to send the message is not blocked, for that: Go to Settings > Messages > Blocked.

b. Be sure that the addressee contact that you need send the message is registered on iMessage.

Once you have checked these issues, try these options if you still cannot deliver message/iMessage:

Option 1: Go to Settings > Messages > Send & Receive and check that the registration on iMessage with your phone number is correct or in another case, with your Apple ID.

Option 2: Check the network on your phone from Settings > Wi-Fi > Turn Wi-Fi.

Note: Probably your network does not support iMessage and voice call at the same time.

Option 3: In case the problem happens with a specific contact/contacts, you can backup or forward the message to then create a new message and try to send it again.

Option 4: In case the problem persists with a particular contact/contacts proceed to delete and re-create the contact details in the contacts application, then create a new message and try to send it again with the newly created contact.

Part 4: Message App Crash

After updating the device, some users have also found the Message app crashing all the time so if you are one of them facing this iOS 11 message problem, here we offer you some solutions:

Solution 1: Restart your device.

Restarting the mobile can help your iOS Message stop crashing. Simply hold the power button to turn it off, wait for some minutes and then turn it on again. You can restart the device also from Assistive Touch: tap on the Assistive Touch menu > Device > More > Restart.

Solution 2: Use 3D Touch

If your iOS 11 messages is not working, then you can use the 3D Touch for seeing your messages, just press the Message icon, see the shortcut menu to create a new message or check a recent message

use 3d touch

Solution 3: Reset all your settings on your iOS device

Reset, fixes a lot of iOS issues, so you can proceed to Settings > General > Reset > Reset All Settings.

Hopefully your message App crash issue will be fixed now.

Part 5: Message/iMessage disappeared on iOS 11

For those facing the iMessage disappeared issue on iOS 11, here are some viable solutions:

Solution 1: Restore Messages from iTunes:

You can recover your lost messages with iTunes but first be sure that you have:

1. The latest iTunes version.

2. Your data must be backed up.

3. You should have enabled Find My iPhone

If all the above criteria are met, proceed with the following instructions:

Connect your device to the computer > Open iTunes > Summary tab > Restore > Restore from Backup.

restore from backup

Solution 2: Restore Messages from iCloud Backup

To recover your messages with iCloud first your device must be synced with it and should have the latest iCloud version.

Now proceed to open your iCloud Backup > select the data you need recover > Restore deleted messages.

restore deleted messages

Solution 3: Restore Messages from dr. fone - Backup & Restore

With dr. fone Toolkit you will retrieve all the messages you have lost and even, you can even select your desired message for backup.

To start, download and open dr. fone toolkit on your computer > click on Backup & Restore

dr.fone toolkit launched

Connect your device to the computer > Device Data Backup & Restore.

device data backup and restore

The previous backup files will be listed on the screen.

view backup

Check the file you want > click on Restore to Device

restore to device


Follow our tutorial above carefully to get rid of all iOS 11 message problems. Do let us know how you feel about this article in the comments section below.

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